Concierge healthcare for diplomats

Embassy Network

Where can envoys turn to get fast access to quality healthcare in the UK? Help is at hand, explains Megan Field, Relationship Manager at the HCA UK Concierge Centre

Diplomats who have recently arrived in the UK will be eager to understand the practicalities of how to access healthcare. But, researching and finding the most suitable private healthcare provider for their individual needs can be both stressful and time-consuming.

The HCA Healthcare UK Concierge Centre meets the healthcare needs of busy professionals and international travellers, including diplomats. Located in Marylebone, in the heart of London’s medical district, the Concierge Centre acts as a single point of contact for all HCA UK hospitals. This patient-focused service helps diplomats coordinate and navigate the right healthcare services according to their needs.

Fast access to relevant specialists
Patients contacting the HCA UK Concierge Centre can expect unparalleled speed of access, outstanding customer service and a seamless admissions experience to a selected HCA UK hospital. Our team can meet all your healthcare needs, from initial consultations, diagnosis and second opinions through to tailored treatment plans.

The Concierge Centre’s Clinical Nurse Advisors support patients through their medical journey, providing rapid access to a consultant in one of HCA UK’s leading private hospitals. With a passion for healthcare and years of experience navigating healthcare needs, the team ensures every patient journey is seamless, creating personalised relationships with patients and linking them to the most suitable consultant.

Furthermore, the HCA UK Concierge Centre is the only Clinical Nurse Specialist-led healthcare concierge in London registered with the CQC, and was recently awarded ‘Best Healthcare Concierge Service’ in Greater London by Private Healthcare Awards 2022.

Rapid response referrals
The Concierge Centre’s 24/7 Rapid Response Referral service manages bespoke pathways for patients with complex and time-critical healthcare needs into an HCA UK hospital. By operating 24 hours a day, 365 days a year, the Concierge Centre team is able to respond to all enquiries within one hour, ensuring all patients benefit from a fast response to their health concerns. HCA UK has the expertise to manage these patients due to our breadth and complexity of care.

International transfers
The HCA UK Concierge Centre is partnered with Charles Taylor Assistance to arrange international travel for patients who are critically ill. This partnership is a UK first between a direct healthcare provider and a medivac aviation transfer specialist, and it means that we can arrange global transfers that aren’t reliant on private medical insurance.

So far, the team at the HCA UK Concierge Centre have assisted patients in 58 countries around the world, and have coordinated their transfer to an HCA UK hospital for high-quality specialist care.

UK hospital transfers
HCA UK’s network of hospitals cover all aspects of medicine, including urgent care, complex cardiac and cancer care, neurorehabilitation, orthopaedics, paediatrics, fertility care and obstetrics. HCA UK’s London hospitals include London Bridge Hospital, The Harley Street Clinic, The Lister Hospital, The Portland Hospital, The Princess Grace Hospital and The Wellington Hospital.

The team at the HCA UK Concierge Centre can organise transfers for any patients who are currently admitted to any UK hospital to an HCA UK facility for the remainder of their care. This applies to patients anywhere in the UK who are in both private or NHS hospitals. To date, the team have coordinated over 140 patient hospital transfers.

To support the service the Concierge Centre has a 24/7 private ambulance service, meaning they are able to facilitate both day and night transfers from either the patient’s home, embassy or GP practice.

Having one point of contact for all their healthcare needs, is a benefit for the diplomatic community, as well as their family. To summarise the team can support you with:

  • Medical evacuations (medevac)
  • International transfers (including ICU to ICU)
  • Urgent, complex, time-critical referrals and admissions
  • NHS transfers
  • Private GP services and health screening
  • Consultant and imaging appointments

Here is what our diplomatic referrers say about our service – “Never in my entire career working with the foreign service and working with many institutions worldwide have I ever encountered such an exceptional team! The level of support, day and night, is well beyond anything I have experienced! Professionalism and caring beyond reproach! Precious resources in my opinion.”– Chief Medical Officer, London Based Embassy 

Get in touch
For all medical enquiries contact the clinical team 24/7:
T: +44 (0)20 7616 4999
E: enquiries.concierge@hcahealthcare.co.uk

Find out more about how the HCA UK Concierge Centre can assist your diplomatic mission contact:
Megan Field – Relationship Manager at The HCA UK Concierge Centre
T: +44 (0)7803 412 843
E: megan.field@hcahealthcare.co.uk